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Privacy Policy

Last updated · 2026-06-24

meetschat (“meetschat,” “we,” “our,” or “us”) values the privacy of the people who use our website, applications, and related services (together, the “Service”). This Privacy Policy explains what information we collect from and about you, how we use it, and with whom we share it. By using the Service you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Your use of the Service is also governed by our Terms of Service.

meetschat is a live, interactive video service for streamers and their viewers. Hosts run a 1:1 on-stage call with one viewer at a time while every other viewer waits in a small group video “breakout” room with other waiting viewers. Audio and video are routed in real time through a third-party media provider, and per-participant audio may be recorded for safety review. The Service is intended for adults aged 18 or older.

1. Information We Collect

A. Information You Provide

Account information. You can sign in to meetschat in one of two ways:

  • Twitch login. If you sign in with Twitch, Twitch sends us your Twitch user ID, your Twitch display name, and your Twitch profile picture URL. We store these in our user database so we can identify you across sessions, label you in calls, and apply safety actions (such as bans). We do not receive your Twitch email, password, or chat history.
  • Guest login. If the host has allowed it, you can join a room as a guest by typing a display name. We generate a random internal identifier for your guest session and store the name you chose. Guest identifiers are not tied to any verified off-platform account.

Hosting a room. When you create a room, we generate a public room code (five characters) and a secret owner token that proves you are the host. We store a one-way hash of the owner token in our database; the token itself is shown to you once and saved in your browser’s local storage so you can return as the host.

Communications with us. If you email us, we receive your email address, the contents of your message, and any attachments you choose to send.

B. Information We Collect Automatically When You Use the Service

Real-time audio and video. While you are in a call, your microphone audio and (if you choose to enable it) your camera video are published to our third-party media provider, LiveKit, and delivered in real time to the other participants in your call. Video is not stored by us after the call ends.

Session recordings. Where recording is enabled for the Service, we capture per-participant audio only(microphone tracks) for every participant in both on-stage calls and breakout rooms, on every side of the call. Recordings are written to our private cloud storage (Amazon S3), keyed by session ID and the participant’s user identifier. Video is not recorded. Recordings are used for safety review, to support reports of abuse or violations of our Terms of Service, and to operate, improve, train, and develop the Service, including machine-learning models used for moderation, matching, and product features. By joining a call, you consent to this recording.

Session and behavioral data. We record the rooms you join and the sessions you participate in, including start and end times, your role (host or viewer), the “likes” you send (rate-limited and used to weight who the host might pull on stage next), the reports you submit or that other users submit about you, any host-imposed blocks affecting your account in a given room, and moderation status changes (such as being isolated or banned).

Device and usage data. When you visit the Service we and our hosting provider automatically receive standard technical information such as your IP address, browser type and version, device type, operating system, referring URLs, the pages or features you interact with, and the dates and times of your visits.

Cookies and similar technologies. We set a small number of first-party cookies:

  • ms_session — a signed session token (valid for twelve hours) that keeps you logged in.
  • ms_oauth — a short-lived value (ten minutes) used to prevent cross-site request forgery during Twitch sign-in.

We also use Vercel Web Analytics, a privacy-friendly first-party analytics product provided by our hosting partner, to understand aggregate page views, referrers, devices, and the funnel between “create a room,” “join a room,” and going live. We do not use third-party advertising trackers and we do not sell your personal information to advertisers.

C. Information from Third Parties

When you sign in with Twitch, we receive the Twitch profile fields described above. Twitch’s handling of your data is governed by Twitch’s own privacy policy, which we encourage you to review.

2. How We Use the Information We Collect

  • To operate, maintain, and improve the Service;
  • To authenticate you and keep your session secure;
  • To route and deliver your live audio and video to the other participants in your call;
  • To match viewers with one another in breakout rooms, decide who the host’s “next” viewer is, and surface relevant on-screen prompts;
  • To detect, investigate, and respond to abuse, harassment, illegal activity, terms violations, and other safety incidents — including reviewing session recordings tied to reports;
  • To develop, train, evaluate, and improve the artificial intelligence and machine-learning models we use to support the Service (for example, automated safety classifiers, matching, and product features);
  • To produce de-identified, aggregated statistics about usage;
  • To communicate with you about your account, service updates, security notices, and support requests;
  • To comply with applicable law, court orders, subpoenas, and lawful government requests, and to enforce our Terms of Service and protect our and others’ rights, property, and safety.

3. How We Share Information

With other participants in your call. By design, the Service is interactive. Your chosen display name, your avatar (if you signed in with Twitch), and your live audio and (if enabled) video are visible and audible to the other people in your call: the host you join, the other viewers in your breakout group, and anyone watching the host’s livestream while you are on stage. Do not say or show anything you would not be comfortable being seen, recorded, and rebroadcast.

With hosts. The host of a room you join can see your display name, your avatar, your camera (when you enable it), and moderation signals about your participation. Hosts can block you from their room.

With our service providers. We share information with vendors who help us operate the Service, including:

  • LiveKit — routes the real-time audio and video in your calls and, where enabled, records per-participant microphone tracks on our behalf.
  • Amazon Web Services (Amazon S3). Recordings are stored in private S3 buckets that we control.
  • Vercel. Hosts our web application and provides first-party web analytics for the Service.
  • Twitch. Provides authentication when you choose to sign in with Twitch.

We may also share information with additional vendors that provide infrastructure, error monitoring, customer support, payment processing, or AI/ML services in support of the Service.

With moderators and administrators. Our staff and designated moderators can access reports, behavioral signals, and recordings tied to flagged accounts in order to review safety incidents and apply enforcement actions (isolation, bans).

For legal reasons. We may preserve and disclose information if we believe it is required or appropriate to (a) comply with law-enforcement requests and legal process such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.

Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

With your consent. We may share information with third parties when you give us permission to do so.

4. Your Choices

  • Sign out. You can sign out at any time, which clears your session cookie on the device you used.
  • Microphone and camera. A microphone is required to join a call; a camera is optional and can be toggled at any time using the in-call controls. You can leave a call at any time.
  • Owner tokens. If you created a room, you can clear your browser’s local storage to remove the owner token from this device. Losing the token (for example, by switching browsers) means you can no longer host that specific room.
  • Cookies. Most browsers let you refuse or delete cookies. Disabling our session cookie will prevent you from signing in.
  • Access, correction, deletion. You can request a copy or deletion of the personal information we hold about you by emailing us at the address below. We may need to verify your identity before acting on the request, and we may retain information where we have a legal obligation or legitimate interest in doing so (for example, to preserve evidence of a terms violation).
  • Do-Not-Track signals. There is no widely adopted standard for responding to Do-Not-Track browser signals, and we do not respond to them.

5. Data Retention

We retain your information for as long as your account is active and as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Session recordings tied to a report or to an open safety review may be retained for longer. Aggregate and de-identified statistics may be retained indefinitely.

6. Security

We use reasonable physical, administrative, and technical safeguards designed to protect your information, including encryption in transit, signed session tokens, private cloud storage with per-bucket access controls, and one-way hashing of room owner tokens. No method of electronic transmission or storage is perfectly secure, however, and we cannot guarantee absolute security.

7. Children’s Privacy

The Service is not directed to children. We do not knowingly collect, maintain, or use personal information from anyone under 18 years of age. If you believe a child has provided us with personal information, please contact us at hello@meetschat.com and we will promptly delete the information and terminate the account.

8. International Users

Our infrastructure providers are based primarily in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States and in any other country where our service providers operate. By using the Service, you consent to this transfer.

9. Third-Party Links and Services

The Service may link to third-party websites or services we do not operate. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

10. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If the changes are material, we will notify you through the Service or by other reasonable means before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated policy.

11. Contact Us

Questions, comments, or requests about this Privacy Policy or our information practices? Email us at hello@meetschat.com.